The maximum sum protected including parts, labour and VAT is £750.  Protection will commence 30 days after receipt of your completed application.  Your agreement with us is a fixed term period of 12 months.  Cancelling of your agreement by yourselves requires 30 days notice.  If cancelling part way through the year and a claim has been made during the year, then the full year’s payment will need to be paid in full on date of cancellation.
The key benefits are:
• Full parts and labour (as per your agreement) if your system breaks or needs repair.  There is no age limit on your boiler and it does not matter who installed it, as long as all the essential working parts are available and we have approved it.
• You don’t have any bills to pay as we deal with the engineer direct.
• Specialist team of local friendly Gas Safe approved engineers.
• Dedicated Helpline – with an engineer visiting you as soon as possible.
• An annual service of your boiler and system (except electric boilers and parts of the system that aren’t easy to get to).  All service work to be carried out between the months of May and September.  This then leaves the colder months available for breakdowns.
• No hidden excess charges.
Heatcare for Landlords
This service is available to landlords who let out properties for domestic purposes and is available only on the Gold cover plus includes a Gas Safety Record.  By law, landlords must have gas appliances in properties they let checked for safety every 12 months.  They should also hold a Gas Safety Record as proof.  The onus is on the landlord/agent to make sure that an appointment is made to have these carried out.
Not covered (resulting in additional fees applying)
a) claims arising from use of your equipment in a non-domestic or commercial manner unless we agree in writing
b) accidental damage, theft, attempted theft, malicious damage or damage caused by fire or explosion
c) claims arising from extreme weather conditions such as floods, lightning, storms or frost.  This also means freezing of condensate pipes.
d) the cost of replacing any item or accessory that is intended to be replaceable.  These include filters, oil nozzles, batteries, fuses and igniters
e) any part not identified by the cover
f) clearing air blocks and partially or fully blocked pipes or balancing and venting radiators
g) claims arising from any supply issues of electricity, gas, oil or water
h) supply lines to the boiler and the exhaust systems from the boiler
i) loss or damage caused by our equipment not working
j) cosmetic damage such as damage to paintwork to dent or scratches on the equipment
k) costs arising from difficulties in getting to the equipment.  This includes: pipe work under floor boards or pipe work contained within the fabric of the building
l) any water pressure adjustments on sealed systems, except those connected with a repair with is protected by the plan
m) plugs and cables
n) hot water cylinders that hold more than 40 gallons or 182 litres
o) unvented pressurised cylinders
p) boilers exceeding 200,000 btu/hr 58.6kw input
q) any repair or services not performed by our authorized repairer (other tradesmen having worked on your appliance will void your cover)
r) work caused by equipment which is not installed correctly
s) any repair costs in excess of £750 in any one year (dated from the start of your agreement)
t) removing sludge or hard-water scale from the boiler or system (power flush)
u) replacing your boiler
v) repairing or replacing appliance flues that aren’t part of your boiler
w) repairing or replacing parts of you central heating system and controls that are specifically designed for piped or electric under floor heating (other than warm-air systems)
x) day to day maintenance which you are expected to carry out e.g. altering time settings, showing how to operate the boiler and topping up pressure.  If called out to carry out any of these then this will incur an additional call out fee of £50 + VAT.
y) damage resulting from rodents or pests.
z) immersion heaters over 18”
aa) external drains
bb) replacement of taps or ceramic discs in taps
cc) replacement of showers, shower heads, mixer valves, extractor fans, shower rails or hoses, pumps or valves
dd) galvanised, copper or pot header tanks
ee) after internal stop tap, external to your home.
ff) unlagged or lead pipes
gg) leaking Jacuzzi or spa baths, shower and bath seals and grouting
hh) buried pipes in concrete
ii) damage in relation to fault finding
Customer service
If any have any queries then the call customer service department on 01909 470402 during our office hours – Monday to Friday 8.30am – 5.30pm, Saturday 9.00am – 12.00 noon or write to ‘Customer Care Manager, Property Heatcare Limited, PO Box 260, Worksop, S80 3WY.
Fraud
This plan will not be valid if any information you give us is false or exaggerated.  We work hard in keeping the plan cost down and have invested in an advanced technological system monitoring fraudulent activity.  Fraudulent individuals will be reported to the correct authorities.
Your Responsibility
If any information changes during the period of cover, you have to inform us of the changes, or you may not have the protection of the policy. Failure to inform will result in either your policy ceasing and an administration charge of £15 + VAT.  Purchasing this plan does not affect your statutory rights, and is governed by English law unless otherwise agreed upon in writing.  This plan is for the benefit of you and the equipment identified; benefit will not be awarded by anyone else unless agreed in writing.
Direct Debit guarantee
This guarantee is offered by all banks and building societies that take part in the direct debit scheme, the efficiency and security of the scheme is monitored and protected by your own bank or building society.  If the amount to be paid or the payment direct debit dates change, Property Heatcare Limited will notify you 14 working days in advance of your account being debited or as otherwise agreed.  If Property Heatcare Limited, or your bank or building society makes an error; you are guaranteed a full and immediate refund from your branch of the amount paid.  You can cancel the direct debit at any time by instructing your bank or building society.  Please also notify us.
Late payments
If you fall behind with any payments, or you do not notify us of a change in your bank/building society account, or the direct debit instruction is cancelled, then we have the right to cancel this agreement. Failure to inform will also result in an administration charge of £15 + VAT.
We can end this agreement, after giving you written notification by law if;
You fail to make payments
You have given false information on your application form
Our initial correspondence to you will be a notice setting out the reason for termination.  It will include the total amount outstanding for your cover.  If you wish for your cover to remain in force this amount will need to be paid to us within seven days. If you do not pay the amount, which is outstanding, your contract will be cancelled.  If this is the case a balance may be due to us which will be payable upon demand. However, if a claim has arisen during your cover period then the balance of the years premium will be payable.
Data Protection
Your details will be held and used by us and selected companies acting on our behalf to fulfil your cover.  We may pass your data to any relevant regulator or dispute resolution provider.  We may also use your data for fraud analysis, testing or training purposes.  We may disclose your information to our service providers and agents for these purposes.  We and the third parties may contact you by mail, telephone or email.  If you do not want your data to be used for other purposes and if you haven’t already explicitly told us then please notify us in writing to ‘Data Protection Office’, Property Heatcare Limited. To improve our service we may record communications with you.
In an Emergency
Calls to be reported to Property Heatcare Limited between the hours of 8.30 am – 5.30pm Monday to Friday, 9.00am- 12.00 noon on Saturdays.  In an extreme emergency please leave a voice message if out of hours or contact the engineer on 07436 264013.  Extreme emergencies are for example, uncontrollable leaks that are causing damage to property.  You will be called by an engineer who will try and assist over the phone who will then determine if a same day call out is required.

Any Questions?

Call us on 01909 470402

Mon - Fri | 8:30am - 5:30pm
Sat | 8:30am - 12:00pm

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